When making an Instant Messaging relay call, I’ve been using Hamilton IP Relay (hiprelay) strictly because their operators start relaying my messages as soon as they’re received, rather than waiting for a GA. Sometimes, when my message is long, it’s a nice gesture for the hearing caller. Text-based Relay service is miserably slow for hearing callers, so I’m always looking for ways to speed up the phone call so they are willing to use relay services again in the future.

Today I received a newsletter from Sorenson which surprised me. It read:

Sorenson IP Relay is the first IP Relay service to not require GA or SK.

I do not know if Hamilton by policy require GA and SK, which may be ignored, but I know that I haven’t typed GA with Hamilton for ages, several months long before Siprelay, Sorenson’s IP Relay, was launched in September. Did Sorenson make a false claim?

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