Comments on: Snap!VRS and Ojo Troubles

By: knicksnyc21@yahoo.com

knicksnyc21@yahoo.com — Sun, 24 Feb 2008 20:56:48 +0000

i want to like webcams how can help ur i got it frm webscams buy or free for deaf ? or

By: allyson mogstad

allyson mogstad — Thu, 21 Feb 2008 21:03:25 +0000

hope get free vpad i would like to fill out on list to get vpad real so cool thank allyson mogstad

By: Vdim

Vdim — Fri, 15 Feb 2008 18:21:17 +0000

Well, I got OJO two weeks before WorldGate decided to “shutdown” the network because it did not “get the payment” from “SnapVRS”

I have contacted OJO support and they keep telling me “It is temporarly” (Yes, I just copied what they exactly told me”. I have asked what is the timeframe, etc. and they keep telling me “THank you for using OJO. You can contact us through VP100, VP200″. It seems that the customer service and technical support at SnapVRS is very inferior. I even filed the support ticket and got a response “We have not heard from you so we are closing the ticket”. HUH? I filed a support ticket , and they responded by saying that??? Oh my G_d!

I was hoping I could use some “mobile” phone that I could use at work. I mean, I could move the mobile phone from one room to another room and plug it in and use interpreter immediately. Another benefit of using the mobile phone like OJO is to make calls to other VP200 users. At work, I am not allowed to use VP200 and there are lot of firewalls and those Hxxx ports would not be opened for me for security reasons.

Overall, it is really sad to see SnapVRS customer service and technical support tell me “the same story” and perform poorly on support tickets. It is sad that CEO of SnapVRS has not updated us since his last email on Feb 6.

Josh, if you want to get OJO, you have to keep calling SnapVRS every week on AIM (asksnap). But since OJO is winding down, you may not get so lucky like the person in the first post said so.

Vadim

By: Richard Baker

Richard Baker — Wed, 13 Feb 2008 15:49:48 +0000

what happen not working of network since 2 month now what matter with you im tired of it not working.
you better get to fix network.
if not working of ojo then i will change to get vp of 100.
thanks

By: James

James — Tue, 12 Feb 2008 03:52:57 +0000

I own an Ojo. I loved it. I want it back!

I have set up a website to try and bring the Ojo community together to find a way to get them working again:

http://www.theojocollective.com/

Any input welcome. It may come to nothing, but we can but try!

By: nikki

nikki — Tue, 12 Feb 2008 02:43:21 +0000

Does anyone have any info about alternative video phones? Do any work as well as the OJO? (or at least close?)

By: Oh No! Ojo Videophone Service Shut Down | How to Video Conference

Oh No! Ojo Videophone Service Shut Down | How to Video Conference — Mon, 11 Feb 2008 03:59:10 +0000

[…] DeafDC Blog has reactions on the Snap!VRS and Ojo Troubles. « ooVoo Video Recording Direct to […]

By: Me

Me — Sun, 10 Feb 2008 19:44:49 +0000

Perhaps this might add fuel to rumors and speculations - I firmly believe something is going on further up the ladder. Not just a bitter dispute between two power-hungry companies, but Worldgate has disabled ALL ojo devices - meaning not just the deaf users, but even hearing users who do in fact pay a monthly charge to use their devices that were not provided by snap. If this was the case, then Worldgate could have simply disabled the Snap sponsored Ojo’s and let the non-snap users still be able to contact other ojo users. But in this case, it’s not happening.

there’s always something going on that the general public doesn’t know about. Maybe it’s a dispute due to the fact that the ojo’s were slow to get out to begin with. But nonetheless, the path i see this going now is aiming towards complete shutdown and bankruptcy unless someone jumps in and pays a nice large cash advance.

Farewell worldgate. I’m sure I can find some good uses for the nice color display on the ojo I have. :D

By: Katie

Katie — Sat, 09 Feb 2008 15:45:52 +0000

I received an Ojo videophone a few months ago, and despite all attempts to get it set up, including professional help, I have never been able to use it. For some reason, the connection keeps shutting down an attempt is made to make a call. We also tried to receive assistance from the Ojo customer service and it was no help at all. It’s been a very frustrating process and still no working videophone….

By: Thor

Thor — Fri, 08 Feb 2008 18:30:59 +0000

So does Sorenson have their own network?
lot of Ojo news at news.google.com and groups.google.com also for wordgate