Register Your Personal Relay Number with DoNotCall.gov
By Josh Mendelsohn on Tue 12 Jun 2007 |
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It never fails. I sit down for dinner with my family, and ZZzzzttt goes my pager / smartphone. Trying not to look rude, I steal a peek at it while my partner glares at me, and … It’s an email from an IP relay agent, leaving a message on my personal relay number. But there’s nothing in the message — it’s a hang-up from yet another telemarketer.
Makes me wonder how many other deaf folks have been getting the same hang-up messages via their personal relay numbers, like those from My IP-Relay Number or i711’s Call Me Number. Through these services, you can get your own phone number which hearing callers can then call and be connected directly to your preferred instant messaging account or even your videophone via VRS. No need for hearing callers to memorize two different numbers (one for the relay service, as well as your phone number) — much easier for resumes, pizza delivery, and forms.
I’ve been getting several telemarketer phone calls (especially from area code 801 — apparently from “Western Watts”) on my personal relay number each day. But only recently did I realize I hadn’t registered my personal relay number with the National Do Not Call Registry (DoNotCall.gov).
As you may know, the National Do Not Call Registry is a relatively new service by the U.S. government. Telemarketers are required to check the numbers on the Registry every several months (I think every three months), and they are prohibited from calling phone numbers on this Registry. If telemarketers do call registered numbers, they can be fined. People who register their phone numbers with the National Do Not Call Registry WILL see a dramatic decrease in the volume of telemarketer calls within several months. Lifesaver, especially around dinner time (and does wonders for domestic harmony too)!
Most people register their home, work, and fax numbers. Yet, many people do not think to register their mobile numbers (including Blackberries, Treos, or Sidekicks). I finally registered my Palm Treo’s mobile phone number a short while ago. But I totally forgot to register my personal relay number as well till a couple days ago, after a few telemarketer calls. That makes me think of all the wasted minutes that relay agents undergo, taking these telemarketer calls and relaying messages to me — even when they’re just hang-ups. Multiply this by the surely hundreds or even thousands (or tens of thousands?) of other personal relay number customers, and we’ve got one massive-sized waste of relay agent time. It gets even worse and expensive when Video Relay interpreters’ times are eaten up.
If you haven’t registered your personal relay number with the National Do Not Call Registry, please do that now. While you’re at it, you may want to register your Sidekick / Blackberry / Treo / smartphone mobile numbers, your home / fax numbers, and any other numbers you haven’t registered yet. And don’t forget to respond to the confirmation email for EACH phone number, or else the registration will not be completed. Even after you register, I don’t think it’d completely block all telemarketer calls for up to three months. But they’ll stop, eventually, and be blocked for five blissful years.
So, register your personal relay number(s) now, before you start to get these calls as well. And your relay agent / interpreter (and your spouse / partner as well) will thank you.
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13 Comments
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Thanks for the tip, I just entered my number.
I’ve been getting calls from “Unknown Caller” frequently for the past few months. When I respond asking who it is, the automated message for IP Relay comes up asking me to type in the number that I want to dial. Has anyone else been experiencing this?
Me! It’s so freaking annoying…. I hate the IP-relay one… I’d switch to i711 but I don’t like the idea of giving out an 800 number — just doesn’t seem right.
Oh, I got several “Unknown Caller” calls / messages through my personal relay number as well. I pretty much just ignored them — figured they were telemarketers. Maybe a couple times a month, but not lately. I totally forgot about them till now.
I’m not so sure about that. One time I kept getting those “Unknown Caller” calls throughout the day, so I decided to call a place that I was expecting a call from. They confirmed that they had been trying to call me all day.
Hmmmm, maybe that’s why my pizzas never got delivered … :-)
At work (where I had my own IP Relay Number), attorneys kept calling me and hanging up, but their numbers wouldn’t really register on messages left on my machine. Imagine my horror when I realized that they weren’t wrong numbers, but instead actual attorneys who needed to talk with me - and that was the reason I stopped publishing my IP Relay number in the firm’s directory. To them (and I’ve asked), it always sounds like they’ve reached the wrong number because of the way our wonderful relay operators introduce themselves upon picking up the phone and supposedly answering on our behalf.
Which makes me wonder, now with IP Relay’s personalized messages, will this improve?
At my office, we set up my outgoing voice mail message to say “you have reached hilary at 202-xxx-xxxx. Please do not leave a message, but email her at username@company.org. If an emergency, please call 202-xxx-xxxx (the main number) and a message will be sent.
It’s set up for both internal and external calls. It works.
I definitely agree with your approach - as I have already been using that (for the callers who still have my number.) However, from experience, attorneys - when they want something done, they want it done *now* and don’t want to be “told” to do something so the omitting of my number is a more “gentle way”; my e-mail address is still listed in the appropriate field near the phone number. I can honestly tell you that when attorneys call my number, only to be told to e-mail me instead, they just quickly hang up and dial one of my colleagues.
But, when they go looking in the directory and don’t *see* a number, they are more inclined to actually e-mail (since they’re already using their keyboard.) It’s odd, but years of customer service has taught me this. Then again, perhaps this quirk applies only to attorneys under intense pressure!
I am *so* looking forward to the day when we no longer have to depend on human relay operators.
Makes sense — though my number is unlikely to be given out externally — at least, I don’t plan on it. It’s on my business card, but people who know me aren’t dumb. :) It’s more an internal issue, for all the people in HR, facilities, etc., who haven’t learned that I’m deaf and they’re at their computer too and go… “oh” and just email me. What’s funny is that they get my number from Outlook properties to call and then still have to go back to Outlook to email me. ;-)
*chuckling*
Brilliant! Why didnt I think of this? I get ‘unknown calls’ while I’m driving. But then the telemarketing calls should be screened out by the relay folks.
Richard
Richard,
How can the relay person tell the difference? That’s not their responsibility. Hearing people screen their calls, so should we.
Yes! I’ve gotten Unknown calls on my My IP Relay. Most of them were a computer telling me to hold on the line for an important message…and it was telemarketing! One day I got 10 calls a day from telemarketers for a week I got so angry!!!! I e-mailed My IP Relay and asked them what I could do to stop them because I’m sure the operators DON’T want to hear them too! Well, turns out all I had to do was register my number with the Do Not Call Registry. I went and registered my My IP Relay number. After 3 months, I finally stopped getting those stupid calls. Now if I get an Unknown caller, it’s probably one of my bill companies.
Wonderful! I just registered my pager phone number with Do Not Call. Oddly, I never thought to do that, even tho’ I registered my home numbers immediately after the service became available. Thank you, Josh!!!